JASON BAYERS
2509 COMMONWEALTH DR. • CHARLOTTESVILLE, VA 22901 • JCBAYERS@GMAIL.COM • http://tinyurl.com/uva-jason
TARGETING IT ADMINISTRATIVE AND IT MANAGEMENT POSITIONS
- MICROSOFT CERTIFIED, EXPERIENCED IT PROFESSIONAL WITH OVER 15 YEARS EXPERIENCE ON A WIDE RANGE OF TECHNOLOGY PLATFORMS BOTH HARDWARE AND SOFTWARE
- ALL PROFESSIONAL EXPERIENCE BASED IN TWO VIRGINIA UNIVERSITY CAMPUSES WITH SOME PROJECT EXPERIENCE IN K-12 EDUCATION
- HAVE CONSISTENTLY EARNED QUARTERLY RECOGNITION AWARDS FOR SERVICE AND HARD WORK AMONG FACULTY AND STAFF AT UVA
- CONTINUE TO MASTER NEW TECHNOLOGIES IN A RANGE OF COMPUTER SYSTEMS, LANGUAGES, TOOLS AND TESTING BEST PRACTICES; WORK ON TEAM PROJECTS AND TRUSTED TO WORK ON SELF DIRECTED PROJECTS.
IT EXPERIENCE
UVA, MCINTIRE SCHOOL OF COMMERCE – CHARLOTTESVILLE, VA
Help Desk Manager
March 2011- CURRENT
- Manage, train, and mentor Help Desk attendants.
- Monitor daily Help Desk activity to identify high priority escalations.
- Resolve escalations and any other problems that may jeopardize maintaining adherence to service level agreements in a timely manner.
- Identify, recommend, develop and implement end user training programs to increase computer literacy and self sufficiency.
- Maintain competency in operations by continually developing and broadening knowledge of current and future Help Desk best practices and latest technologies.
- Develop and update training programs for Help Desk staff to ensure total mission awareness of each attendant.
- Train, coach and mentor Help Desk Attendants to develop acceptable skill levels.
- Plan and conduct performance appraisals of Help Desk staff and administer performance remediation plans.
- Maintain and developement of Kace server solutions for both helpdesk operations, computer inventory, computer lab rebuilds, and faculty.staff computers.
Job Skills
- Kace 1000 and 2000 server administration.
- Management
UVA, MCINTIRE SCHOOL OF COMMERCE – CHARLOTTESVILLE, VA
Faculty Technology Support Specialist
OCT. 2007- March 2011
-
Configure and maintain computer lab facilities with software such as Ghost and Microsoft Deployment tools.
- Provide technology support for faculty installing, configuring and troubleshooting software/hardware used to support faculty with special technology needs for project and class work.
- Distribute and maintain computer workstations and laptops to all faculty and staff.
- Administration of new faculty and staff within a Windows Domain with Microsoft Exchange network environment.
- Assist helpdesk with troubleshooting call tickets collected from faculty, staff and students.
- Conduct impromptu training sessions using hardware and/or software technologies for faculty and staff.
- Maintain documentation and inventory of hardware using SharePoint.
Job Skills
- Programs: SharePoint, Microsoft Office, Ghost, SharePoint.
- Operating Systems: Windows 7, Windows XP, Windows Vista, Mac OS X.
- Servers: Windows 2003 Domain, Windows Exchange Server, SharePoint.
UVA, CENTER FOR TECHNOLOGY AND TEACHER EDUCATION – CHARLOTTESVILLE, VA
Education Technology Specialist
SEPT. 2000 – OCT. 2007
- Collaborate with faculty on research and instructional projects, as well as national educational technology initiatives.
- Develop procedures for establishment of Center web-based sites and databases; coordinate implementation of web design. Maintain network servers and databases.
- Support and maintain Center instructional facilities including E-Learning Lab, servers, the conference room and all hardware/software resources used by Center faculty, staff, students and guests.
- Further technical knowledge and develop technical expertise through reading, research, and experimentation with current and new tools.
- Train and support participating graduate students on network management and various software including but not limited to web design applications.
Job Skills
- Programming: PHP, SQL, JavaScript, HTML, CSS.
- Programs: Dreamweaver, Fireworks, Office, Photoshop, Ghost, Skype, Messenger.
- Operating Systems: Windows 98, 2000, XP, Redhat Linux, Fedora Linux, Mac OS X.
- Servers: Apache, MySQL, Linux, Windows 2003, Windows 2000, Windows Domain, Coppermine, Wordpress, PHPBB, Joomla.
- Computer hardware and software troubleshooting.
RADFORD UNIVERSITY, ACADEMIC COMPUTING – RADFORD, VA
Walker Technology Center Supervisor
JULY 1998 - SEPTEMBER 2000
- Staffing the center with thirty-six student workers and four part-time managers to keep the center open 115 hours per week.
- Scheduling of rooms for faculty/staff classes and training sessions.
- Systems maintenance of over 110 Windows and Macintosh workstations.
RADFORD UNIVERSITY, COMPUTER HELPDESK – RADFORD, VA
Programmer -- Helpdesk
August 1996 – July 1998
- Provide phone and walk in support for computer hardware and software.
- Maintain documentation
Professional Certifications
Microsoft Certified Professional
Installing, Configuring, and Administering Microsoft® Windows® XP Professional.
Microsoft Certified Professional
Installing, Configuring, and Administering Microsoft® Windows® Vista.
Education
BBA Information Systems
Radford University 1998
Professional References
John Teahan -- Assistant to the Vice Provost for Administration
University of Virginia
434-982-0119-w
434-295-6828-h
Teahan@virginia.edu
Relationship: Past supervisor
Joe Garofalo – Associate Dean for Academic Affairs & Associate Professor
University of Virginia – Curry Education School
Email: jg2e@virginia.edu
Phone: 434-243-4963
Relationship: Past supervisor
Glen Bull – Professor and Co-Director of the Center for Technology and Teacher Education.
University of Virginia – Curry Education School
Email: gbull@virginia.edu
Phone: 434-924-4617
Relationship: Past supervisor
Ed Oakes – Director, IT Infrastructure
Radford University
Email: eoakes@radford.edu
Phone: 540-831-5173
Relationship: Past supervisor